Frequently Asked Questions
Everything you need to know about your London Lash order.
How long does shipping take within the UK?
Standard UK shipping typically takes 2-3 business days, while our Express Next Day Delivery is available for orders placed before 2 PM GMT.
Can I return professional adhesive if I change my mind?
Due to strict hygiene and temperature control standards for professional lash adhesives, we can only accept returns on unopened bottles with the security seal intact within 14 days of purchase.
Do you offer international shipping?
Yes, we ship our professional lash supplies worldwide. International delivery times vary by location, typically ranging from 5-10 business days.
Are your lash extensions vegan and cruelty-free?
Absolutely. All London Lash extensions are made from high-quality synthetic fibers and are 100% vegan and cruelty-free.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible buy-now-pay-later options including Klarna and Clearpay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's portal to monitor your delivery.